Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

For more information on our cutting-edge technology, visit darktrace.com.

What will I be doing:

Darktrace is currently expanding its Enterprise Customer Success team, which will provide the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry.

In the Customer Success role, you will be managing accounts across our UK&I customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers.

Working as part of a close knit and supportive team, you will be managing a portfolio of Darktrace customers, ensuring that each customer gains maximum utility from their Darktrace deployment.

Full and ongoing training will be provided as you further develop your relationship building skills, working to meet client needs and further business opportunities.

This role is hybrid based out of our London office, attending a minimum of 3 days a week.

You may also need to travel, nationally and regionally, to visit clients. 

The Customer Success Manager conducts business reviews with client executives to drive satisfaction and desired outcomes. Presents and demonstrates Darktrace cyber threat defense solutions to CISOs and security experts.

The successful candidate will identify and nurture upsell and cross-sell opportunities by aligning products with customers' evolving needs. Moreover, they will ensure customer success and facilitate subscription renewals.

The customer success team is responsible in monitoring customer engagement to assess risk and improve account health and they collaborate with Darktrace teams, including Engagement Directors, Account Executives, Subject Matter Experts, Technical Resources, and Cyber Threat Analysts.

 

What experience do I need:

It is likely that you’ll be personable with a friendly and warm approach, you’ll naturally be building long-lasting relationships with a wide range of stakeholders working well in a team. You’ll be keen to use your relationships management and communication skills to achieve goals, you’ll be excited about working to achieve targets.

You’ll be comfortable working across a wide client portfolio, demonstrating a process orientated approach and the ability to juggle competing demands. We don’t require any previous cyber security or sales experience, but you’ll be able to quickly understand technical information, with the ability to process large amounts of information and training quickly.

  • You’ll have experience in a customer facing role, this could be as an Account Executive, Customer Success Manager or Business Development Executive position,
  • You’ll be comfortable working in a target driven environment,
  • Fluent in Greek is preferred but not essential.

 

Benefits we offer:

  • 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service,
  • Additional day off for your birthday,
  • Private medical insurance which covers you, your cohabiting partner and children,
  • Life insurance of 4 times your base salary,
  • Salary sacrifice pension scheme,
  • Enhanced family leave,
  • Confidential Employee Assistance Program,
  • Cycle to work scheme.

 

#LI-Hybrid 

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
Demographic questions (UK)

Darktrace is an equal opportunities employer and is committed to ensuring Darktrace is the best place for everyone, regardless of background, to build their career. We invite applicants to share their demographic background. This is an entirely voluntary aspect of the process and whether you choose to provide the data or not will have no bearing on your chances of success in the recruitment process and equally any demographic data that you do provide will have no bearing on your chances of success in the recruitment process. This information will not be available to hiring managers during the recruitment process.

If you choose to complete this survey, your responses may be used to identify areas of improvement in our recruitment process to further our Diversity, Equity & Inclusion goals. https://darktrace.com/legal/privacy-policy

What was the occupation of your main household earner when you were aged about 14? (Select one)










How would you describe your racial/ethnic background? Choose one option that best describes your ethnic group or background (Select one)



















Which type of school did you attend between the ages of 11 and 18? (Select one)






How do you describe your gender identity? (mark all that apply)





How would you describe your sexual orientation? (mark all that apply)








Do you identify as transgender? (Select one)




Are you a parent of a child under the age of 16? (Select one)



Do you have a disability or chronic condition (physical, visual, auditory, cognative, mental, emotional or other) that substantially limits one or more of your major life activites, such as mobility, communication (seeing, hearing, speaking) or learning? (Select one)




Are you a veteran or active member of the Armed Forces? (Select one)




Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.