Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

For more information on our cutting-edge technology, visit darktrace.com.

What will I be doing:

As a content manager, you will work within the Darktrace R&D department to coordinate technical documentation and technical information requests. You will support a team of technical authors and Darktrace product information specialists to ensure our customers, partners, and the wider Darktrace community have the resources they need to succeed.

This is a hybrid role, with a compulsory attendance of 2 days a week in the Cambridge office.

In this role as Content Manager you'll be assisting customer-facing teams with technical information enquiries, managing technical documentation workflow and supporting ongoing projects. This role involves  lots of ad-hoc project work surrounding technical releases, innovative projects, areas of interest, etc. You'll also be busy with:

  • Coordinating documentation reviews and processes,
  • Coordinating with Product, Research, and Software Development teams,
  • Managing feedback and update streams,
  • Supporting localization of technical content.

What experience do I need:

We welcome applications who possess excellent communication and interpersonal skills who is highly organised. You'll be a pro-active individual who is adaptable to change and comfortable working independently and part of a diverse team. You’ll also have:

  • Confidence in coordinating and managing requests from multiple stakeholders,
  • Capacity to work with a range of different skill levels, from experienced engineers to junior end-users,
  • Project coordination, project management, and process management skills.

 Benefits we offer:

  • 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service,
  • Additional day off for your birthday,
  • Private medical insurance which covers you, your cohabiting partner and children,
  • Life insurance of 4 times your base salary,
  • Salary sacrifice pension scheme,
  • Enhanced family leave,
  • Confidential Employee Assistance Program,
  • Cycle to work scheme.

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