What is saas.group? 

Think of us as the driving force behind your favorite software success stories. saas.group, established in 2017, is on a mission to turbocharge promising B2B SaaS ventures, unlocking their full potential.
As a Software-as-a-Service portfolio powerhouse, we specialize in acquiring small software treasures and polishing them into industry stars. With a dynamic, fully remote team spanning 31 countries, we're rewriting the playbook on innovation and collaboration.

It was started by a group of experienced serial entrepreneurs. We looked at what made private equity firms and other common routes so maddening, and worked backward, simplifying every step. The result has been founders and teams who are happy with the selling process and relieved to see their SaaS business in a great home for the long term. Sounds great, right? Let’s make it even better! 🙌

We are committed to building an extensive network of experts, who share best practices with our Brands and enable them to achieve their ambitious goals. 

Feel free to explore our Candidate's Hub to get an insider's view of saas.group, dive into our culture, and gain valuable insights into our team. We believe that well-informed candidates lead to stronger hires, and we encourage you to take a closer look at what makes us unique.

The role is open at one of our portfolio companies, Tower.

The role is based in the GMT+0 to GMT+3 time zones and is offered only to residents within these time zones.

Position overview

We're currently looking for a Customer Success Manager to join our international remote team at Tower. Our popular Git client is actively used by thousands of great customers like Apple, Slack, Coinbase and Stripe on a daily basis.

We are a small, international, fully remote software team spread across Germany, Poland, Romania, Latvia and Portugal. Founded in 2010, we set out to make Git’s powerful features accessible to developers, designers, and non-technical people. Today, our software Tower is the best Git client for Mac and Windows and is used by over 100,000 customers - from startups to Fortune 100 companies.

We know we can achieve great goals only with the help of our peers. And at Tower, we are blessed to work in a team of extraordinary people. We’re not looking for someone to do the job. We’re looking for someone to join the team.

Your responsibilities

  • Identify growth opportunities by contacting companies that have reached their maximum number of seats.
  • Implement strategies to reduce customer churn by closely monitoring companies that are consistently decreasing their seat count.
  • Determine common trends in the usage of Tower among different companies and industries.
  • Take advantage of existing data to analyze and improve conversion rates, especially when it comes to increasing the number of trial users and successfully converting them into paying subscribers.
  • Actively engage with companies through email, interviews or surveys in order to understand their needs, gather feature requests, and identify any obstacles preventing them from utilizing Tower effectively. Provide the rest of the team with feedback.
  • Take ownership of internal and external documentation, including updating the FAQ section and creating new articles based on customer feedback.
  • Oversee our Customer Support, ensuring that our knowledge base and FAQ are up to date, as well as guaranteeing exceptional customer support through prompt response times and high-quality assistance.

What You Bring to the Table

  • 3+ years of experience with B2B or B2C growth generation, ideally in a technical SaaS product environment.
  • Excellent communication skills, both for outreach and for working collaboratively within a remote team environment.
  • Strong writing and data analytics skills.
  • Proven ability to work autonomously, demonstrating self-motivation and the capacity to take initiative in planning and executing these activities.
  • Ability to learn and understand technical products that are focused on improving developer productivity.

About You

Personal traits matter more to us than technical skills. Here are some key qualities we seek:

  • Very reliable & thorough: you accept responsibility for your own work and its quality
  • Hungry to be part of a team that creates things that matter
  • Self-motivated and capable of working remotely
  • Open to discussions and a mindful communicator
  • Willing to be part of a team & yet able to work independently
  • Paying attention to detail
  • Open-minded and respectful – regarding people, technologies and projects
  • Happy to become part of a small, international team of friendly & skilled professionals

Values at Tower

We are a team driven by values. Not the ones that look nice on a poster, but ones that are truly and honestly lived.

  • TRUST – We believe our colleagues make good & fair decisions. For example, when they take as many vacation days as they need (there's no maximum number of holidays, but a minimum of 24 days). Or when they handle company money responsibly (you can make any purchases without asking for permission). We don't control or micro-manage people.
  • RELIABILITY – At Tower, you're allowed to make any decision, even if it's outside of your typical scope of duty. As a consequence, however, you also have to accept responsibility. We rely on our teammates to do their very best work.
  • RESPECT – We have a deep and sincere respect for each other—both on a professional and personal level. We know we can achieve great goals only with the help of our peers.
  • HUMILITY – We do what's best for the team. This shows when you're supporting a team decision even if you'd prefer something else.
  • HEALTH – We require everyone to give 100%… but not more than that! Working long hours or weekends is rarely seen at Tower. If you want, you can even choose to work only a 4-day week. We encourage you to pursue a life beyond work!
  • PRAGMATISM – We concentrate on the tasks that matter. Many things at Tower could be improved. But reality limits our time and energy in a painful way. To get meaningful work done, we need to live with countless little annoyances and concentrate on the things that bring us forward.
  • GROWTH – All of us have a strong desire to grow. And Tower wants to help you achieve this. On the professional and on the personal, human level.
  • REMOTE WORK – We are strong believers in freedom & flexibility. Therefore, you can work from wherever you want. In order to keep in touch, however, we meet in person at least once a year.

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