We are embarking on an ambitious journey to modernize our entire company, and are currently planning how we rebuild and remodel our KYC and onboarding platform within Convera. This will enable us to improve the customer experience, improve our operational efficiency, decrease the time it takes our customers to join, and most importantly, keep the company from bad actors.
For this we are looking for an ambitious product manager who has global experience with digitising and modernising the end-to-end process, from ID verification, screening and business verification and risk scoring. As the KYC & Onboarding Product Manager, you will play the leading role in shaping the product direction and enhancing customer experience for our global customer base from their very first interaction, focusing specifically on the systems that drive the initial journey for our customers through digital onboarding & initial Know Your Customer (KYC) and then through to ongoing KYC reviews.
You will lead the vision and product lifecycle within the onboarding, accreditation and KYC systems, working closely with the compliance and operations teams on customer and regulatory needs, market proposition and financial viability, and the Product & Technology teams on solutions and technical delivery, using influence where required to get the job done. You will also manage all external vendor relationships and support the search, introduction and long-term relationships of new and innovative 3rd parties to improve quality and speed within the function
You will be responsible for:
- Strive for a better customer experience and operational efficiency, driving the KYC product roadmaps and projects from ideation through to inception, delivery and production
- Ability to analyse existing processes and products, determine problems and solutions, build roadmaps and target efficient operating models that align with our corporate strategy and objectives, and then define and deliver the pathway to it
- Clearly articulate the product value proposition to key stakeholders (including ROI), ensuring that product solves its customer needs, and meets desired KPI’s. Define and track benefits.
- Ability to work closely with technical and non-technical teams to define features, requirements, and user stories, and validate the final product
- Change Management; ability to effectively manage the introduction of new and updated products into the organisation and customer base
- Deliver insights into business performance through data analysis interpreting, and summarizing complex data and complete post-delivery analysis to quantify impact of changes and improvements. Use data, metrics and qualitive data to influence and drive product strategies and gain stakeholder buy-in
- Innovate; use leading-edge industry best practice to ensure that Convera stays in the lead across efficiency, user satisfaction and compliance benchmarks
- Work as the unifying element between compliance, operations, design, engineering, architecture and product strategy
- Own the existing and target process models for the KYC onboarding and re-accreditation area, across customer and colleague journeys.
- Demonstrate strong leadership, championing the identification, design and delivery of process improvement (including automation and eradication) initiatives and change programs, ensuring post implementation benefits are monitored and measured
- Leading and managing a small team, working within the broader operations technology transformation team, and leading collaboration across operations, compliance, technology and Go to Market teams.
- Collaborate with internal and external stakeholders to ensure an aligned, shared understanding and awareness of the rationale for, nature, timing, and impact of any changes.
You should apply if you have:
- 3+ Years either in Senior Business Analyst, or Product Manager roles
- 3+ years in Compliance and KYC / client lifecycle management technology / products
- Experience with Customer Due Diligence and Risk Scoring, ID&V and KYB
- Project Management experience of end to end delivery of projects
- 2+ years people management experience
- University Degree or equivalent level of qualification within industry
- Knowledge of KYC and EDD regulations
- Experience of identifying, implementing, and driving improvements and changes in systems, processes, and practices to improve efficiency and enhance the Client/Customer experience
- Experience within a corporate environment with global multi-site operations
- Excellent stakeholder management, including experience in collaborating directly and presenting to senior management
We offer an abundance of competitive perks and benefits including:
- Great career growth and development opportunities in a global organization
- Annual corporate bonus
- A flexible approach to work
- Generous insurance (health, disability, life)
- Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
- Paid volunteering opportunities (5 days per year)
