The Role

We’re looking for a Senior User Researcher to join the Product Research & Design team in our London Office and work on products in our Enterprise portfolio (B2B). This includes the B2B experience of ft.com, and creating brand-new tools and propositions, such as enterprise sharing.

As a Senior User Researcher, you will help teams get a deeper understanding of the people that use FT.com and competitors in their work lives. You will use a wide range of user research methods, including usability testing, contextual research, interviewing, online surveys etc. 

You’ll be working alongside a fully empowered squad of engineers, designers, researchers, product managers and data analysts;  with support from relevant stakeholders from around the FT such as editorial and sales. 

You’ll help deliver end-to-end product experiences, from exploratory research into opportunity definition, from ideation into concepting, from testing into shipping, measuring and iterating.

You’ll receive regular guidance and support from your squad, your line manager, our Director of Product design, and of course the whole Product Research & Design team. We work hard to foster a safe environment where we share and discuss our work proactively, to inspire, support and guide each other.

What you’ll be doing

Week to week, you’ll be:

  • Planning and prioritising. You’ll have an equal stake in your squad’s direction. You’ll always be learning, planning and prioritising your areas of focus and approach together.
  • Collaborating with product managers, designers, engineers etc. through all stages of the discovery and development process to create a shared understanding of customer needs, motivations and behaviours in relation to product and business goals
  • Researching and learning about users. Designing, planning and conducting relevant generative research activities suited for the objectives and the timelines of the team.  To uncover the behaviours and motivations of customers and users, using different and relevant methodologies.
  • Empathy and experience mapping. Understanding user mindsets, motivations and expectations. Mapping experiences, journeys and flows, to help us unearth and prioritise pain points and opportunities.
  • Ideating, iterating and testing. Working with teams to help evolve ideas into concepts, to shape these concepts with research and iterate based on the learnings.
  • Synthesising learnings and sharing insights creatively. Taking what you've learnt and disseminating knowledge in the most appropriate format for your squad and throughout the business. 
  • Evolving! We strive to continually improve and evolve. Evolving our process by adding new techniques and abandoning obsolete ones. Evolving our product until we achieve objectives, rather than stopping once we’ve shipped.

What we’re looking for from you

We welcome applications from people who can demonstrate strong end-to-end user research competencies.

  • You’ll have shipped multiple features and iterations perhaps across several products. You’ll probably have been a practising user researcher for 4 years or more.
  • Proven research skills, experience of using a range of methods and techniques to deliver insights that impact product direction and design.
  • Clear communication and presentation skills, able to tell a compelling customer narrative with qual and quant results.
  • Good initiative, to solve problems, manage workload and set expectations.
  • Strong collaboration skills, knowing how to contribute and influence through finding common ground and building rapport with team members.
  • Natural curiosity, a desire to understand how and why people use digital products and how FT can best meet their needs
  • Experience in SaaS products, dashboards, and/or customer lifecycles is a huge plus.

Growth and Development

The Product Research & Design team has a transparent, measureable progression framework. We use this as a basis for your biannual reviews, where you’ll self assess against the progression framework, track progression, and agree areas of focus with your line manager. 

The FT invests in our people to allow them to grow both personally and professionally. We offer: 

  • Career coaching - Career coaching is time spent focused on you and how you can achieve your career aspirations. 
  • Mentoring programme - The mentoring programme aims to connect people across the business to support professional and personal growth through knowledge sharing and guidance.
  • Learning and development - The FT offers a host of learning and development opportunities that will not only help you build the skills you need to grow in your profession or field, but will also help you improve your own personal development, with courses such as self-coaching, productivity, presentation confidence, research techniques and much more.

Location information

We have returned to the office with a hybrid approach (2/3 days per week in the London office).

Package and benefits

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; 

  • Competitive Salary
  • Hybrid working
  • Holidays & Flexible Working -  Employees receive 25 days holiday annually, extending to 30 after two years. You can organise flexible working arrangements with your line manager.
  • Employee Wellbeing -  This service includes a 24-hour professional advice and counselling phone line. Employees can also access up to six face to face counselling sessions.
  • FT Pension plan -  The FT will double your pension contributions. You can contribute up to 6% of your salary if you are 44 and under, and up to 8% from aged 45 and over.
  • Cycle to work scheme -  This scheme provides employees with a tax-free bike through salary sacrifice.
  • Charity matching - If you take part in a sponsored event or raise money for charity, the FT will match donations up to £500 per employee per year.

Full details of our benefits can be found here.

About the FT

The Financial Times is a trusted guide to an increasingly fragmented world. We are one of the world’s most influential news organisations, recognised internationally for our authority, integrity and accuracy. We help the world make better choices. We influence leaders and shape the leaders of the future. Our fearless, intelligent reporting makes the difference in thousands of decisions around the world every day. Our digital products are in the pockets of prime ministers, presidents and chief executives. We hold powerful institutions to account. We shine a light in dark places. We move markets.  We are the FT.

About FT Product and Technology

Here at the FT, gold-standard journalism is just the beginning. 500-people strong, our Product and Tech team keeps us ahead of the ever-changing digital landscape by delivering cutting-edge products to over one million digital subscribers every day. Our plans for growth rely on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists - everyone’s welcome in this friendly, forward-thinking team. And with entrepreneurial spirit, intelligence and opportunity at every turn, there’s no limits to where your FT career will take you.

Learn more about the FT, including announcements and career opportunities, at aboutus.ft.com.

Equal opportunities

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. 

We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. 

Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.

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