Location: Central London (Hybrid)

Department: Customer Care

Reporting to: Customer Care Talent Manager

Company Overview

The Financial Times is one of the world’s leading business news organisations, recognised internationally for its authority, integrity and accuracy. The FT has a record paying readership of one million, three-quarters of which are digital subscriptions. It is part of Nikkei Inc., which provides a broad range of information, news and services for the global business community.

We have offices in more than 35 cities, including London, New York, Hong Kong, Beijing, Manila, Sofia, San Francisco and Tokyo. Join us and find an inclusive and fast-paced environment with unique opportunities to support every step of your career. 

Learn more about the FT, including announcements and career opportunities, at aboutus.ft.com.

Role Overview

The Customer Care team aims to engage and retain our customers with FT products by providing outstanding Customer Care 100% of the time. As an Administration Assistant, you will support the Talent Manager to recruit and retain a team that is skilled to deliver the Customer Care Mission.

Duties include but are not limited to: 

  • Organising team social events

  • Organising team incentives

  • Co-ordinating  team wide communications regarding staff engagement initiatives

  • Assisting with the coordination of the onboarding of new hires in to the team

  • Supporting Training Administration

  • Facilitating (booking) department wide events such as Town Halls and Spotlight talks

  • Supporting the contact centre leadership team with team communication, incentive management and general administrative tasks

  • Coordinating interviews with prospective candidates

There is also scope to be involved with the sifting and screening of prospective candidates.

Required skills:

  • Superb communication skills - both written and verbal.

  • Keen eye for detail and problem solving

  • Resilience - able to adapt to changes quickly.

  • Excellent problem solving skills.

  • Effective - can work quickly and accurately.

  • The ability to work well under pressure and juggle multiple tasks

  • Able to work autonomously 

In return, you will gain a thorough understanding of the Customer Care arm of a global media brand in a growing digital age. You will also gain a rudimentary understanding of recruitment processes and practices. This is a great opportunity for any candidate who enjoys communicating with a diverse range of people and adding a creative flair to their work. 

What’s in it for me? FT Benefits

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working, medical cover, enhanced maternity & paternity packages and subsidised gym memberships. Full details of our benefits can be found here.

Further Information

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accomodated. We aim to treat all employees in a fair and consistent manner, promote good working relationships to encourage high standards of conduct and performance within a work environment free from harassment, bullying and discrimination. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help. 

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As part of the FT’s commitment to equality, diversity and inclusion, in this section we ask for information to help us measure the effectiveness of our equal opportunity policies.

This information is voluntary and your application will not be treated differently based on whether or not you provide these details.

Your information will be stored separately to your application on our recruitment system, with safeguards in place to ensure that your data is kept secure and treated confidentially. Hiring managers and recruiters cannot see this information on an individual basis.

We may use the data in an anonymised form for reporting purposes or as required to comply with statutory reporting requirements, depending on your location.

For further information, please see our candidate privacy notice. If you have any questions, please contact privacy.officer@ft.com for queries on data protection or talent@ft.com for queries on the recruitment process.

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