Location: Central London (Hybrid)
Department: Customer Care
Reporting to: Customer Care Talent Manager
The Financial Times is one of the world’s leading business news organisations, recognised internationally for its authority, integrity and accuracy. The FT has a record paying readership of one million, three-quarters of which are digital subscriptions. It is part of Nikkei Inc., which provides a broad range of information, news and services for the global business community.
We have offices in more than 35 cities, including London, New York, Hong Kong, Beijing, Manila, Sofia, San Francisco and Tokyo. Join us and find an inclusive and fast-paced environment with unique opportunities to support every step of your career.
Learn more about the FT, including announcements and career opportunities, at aboutus.ft.com.
The Customer Care team aims to engage and retain our customers with FT products by providing outstanding Customer Care 100% of the time. As an Administration Assistant, you will support the Talent Manager to recruit and retain a team that is skilled to deliver the Customer Care Mission.
Duties include but are not limited to:
Organising team social events
Organising team incentives
Co-ordinating team wide communications regarding staff engagement initiatives
Assisting with the coordination of the onboarding of new hires in to the team
Supporting Training Administration
Facilitating (booking) department wide events such as Town Halls and Spotlight talks
Supporting the contact centre leadership team with team communication, incentive management and general administrative tasks
Coordinating interviews with prospective candidates
There is also scope to be involved with the sifting and screening of prospective candidates.
Superb communication skills - both written and verbal.
Keen eye for detail and problem solving
Resilience - able to adapt to changes quickly.
Excellent problem solving skills.
Effective - can work quickly and accurately.
The ability to work well under pressure and juggle multiple tasks
Able to work autonomously
In return, you will gain a thorough understanding of the Customer Care arm of a global media brand in a growing digital age. You will also gain a rudimentary understanding of recruitment processes and practices. This is a great opportunity for any candidate who enjoys communicating with a diverse range of people and adding a creative flair to their work.
What’s in it for me? FT Benefits
Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working, medical cover, enhanced maternity & paternity packages and subsidised gym memberships. Full details of our benefits can be found here.
The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accomodated. We aim to treat all employees in a fair and consistent manner, promote good working relationships to encourage high standards of conduct and performance within a work environment free from harassment, bullying and discrimination. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.