About Jumia:

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.


Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.


With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. 


About the Role 

This role reports to the Operations & Performance Team.

As a Product Specialist, you will participate in delivering an optimized merchant experience. Your mission will be to offer a smooth integration and support process to our valuable merchants.

Your primary responsibilities will include, but are not limited to:


Your role:

  • Spend time onboarding our external merchants (Integration, API, Performance Review…) 
  • Be very familiar with plugins WooCommerce, Magento, Prestashop, OpenCart, Shopify etc..
  • Keep an eye on the way payments are processed and solve payment-related problems
  • Build ownership of operational processes related to our Payments activities
  • Drive operational excellence, while monitoring, assessing and mitigating operational risks
  • Drive improvements to our product and work processes to become more efficient such as building documentation (SOP, Training materials)
  • Spend the majority of your time troubleshooting complex merchants issues 
  • Liaise with Tech Team and other Operations teams to diagnose and solve technical user problems
  • Optimize our processes to improve merchants’ experiences and help scale our operations 


This role will give you the opportunity to:

  • Have an Impact – You’ll identify and automate manual processes that make our merchants’ lives complicated, while improving the efficiency of the whole operations organization.
  • Challenge Yourself – You’ll be working with teams that face big challenges. You get the chance to make things happen instead of wondering why things happened. 
  • Work Globally – You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. 

Your skills:

  • You have excellent written and oral English / French / Arabic skills
  • You are proficient in working in a technical environment and comfortable working to solve technical merchant issues
  • You have experience with data analysis and using technical tools; proficient in SQL is required
  • Technically speaking, you’re proficient in Excel and ideally have some knowledge in SalesForce, while being able to master new system quickly
  • You are technically savvy and can navigate multiple complex systems simultaneously to support our valuable merchants and experience with HTTP API's,
  • You have a good understanding of Plugins (Shopify, OpenCart, Prestashop, ExpandCart …) 
  • Can empathize with merchants and can quickly grasp the issues they’re facing
  • You need to have at least a Bachelor’s degree or 3 years of work experience in a fast-paced, merchant tech support, payment support or FinTech environment
  • You’re proactive, experienced at working closely with external partners as well as product development teams

We Offer 

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

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