About Jumia:
Jumia believes that technology has the potential to transform everyday life in Africa for the better. Jumia was built to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.
Listed on the New York Stock Exchange (NYSE) in 2019, Jumia is the leading e-commerce company in Africa, operating in 11 countries. The Jumia platform consists of a marketplace, which connects sellers with consumers, a logistics service, which enables the shipment and delivery of packages from sellers to consumers, and a payment service, JumiaPay, which offers a safe and easy solution to facilitate online payment transactions. The company offers goods across a broad range of categories, such as phones and electronics, home appliances, fast-moving consumer goods, fashion and beauty.
IT Support Agent - Internship
Jumia, Africa's leading e-commerce platform, is seeking enthusiastic and tech-savvy interns to join our IT Support team. This internship offers a unique opportunity to gain hands-on experience in providing technical support within a dynamic e-commerce environment.
What you will be doing
- Provide first-level technical support to Jumia employees and departments
- Assist in troubleshooting hardware and software issues
- Help maintain and update IT inventory and asset management systems
- Contribute to the creation and maintenance of IT documentation and user guides
- Assist in setting up and configuring workstations and mobile devices
- Support the implementation of IT security best practices
- Help monitor and maintain network performance and connectivity
- Assist in user account management and access control
- Participate in IT projects and initiatives as assigned
- Collaborate with other IT teams to resolve complex technical issues
- Assist in providing support for Jumia's e-commerce platforms and internal tools
- Help in organizing and conducting basic IT training sessions for employees.
What we are looking for
- Fresh graduates or currently pursuing a degree in Information Technology, Computer Science, or a related field
- Basic understanding of computer hardware, software, and networking concepts
- Familiarity with Windows and macOS operating systems
- Strong problem-solving and analytical skills
- Ability to explain technical concepts to non-technical users
- Eagerness to learn and adapt to new technologies
- Basic understanding of e-commerce platforms and operations (preferred)
- Familiarity with ticketing systems and IT service management principles (preferred)
- Excellent communication skills, both verbal and written
- English proficiency.
This internship offers an excellent opportunity to gain practical experience in IT support within a fast-paced e-commerce environment. You'll work alongside experienced professionals and contribute to maintaining the technological backbone of Africa's leading online marketplace.
At Jumia, we value diversity, creativity, and innovation. Join us in our mission to leverage technology to transform everyday life in Africa.
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders
