About Jumia:
Jumia believes that technology has the potential to transform everyday life in Africa for the better. Jumia was built to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.
Listed on the New York Stock Exchange (NYSE) in 2019, Jumia is the leading e-commerce company in Africa, operating in 11 countries. The Jumia platform consists of a marketplace, which connects sellers with consumers, a logistics service, which enables the shipment and delivery of packages from sellers to consumers, and a payment service, JumiaPay, which offers a safe and easy solution to facilitate online payment transactions. The company offers goods across a broad range of categories, such as phones and electronics, home appliances, fast-moving consumer goods, fashion and beauty.
Job Objective
As Key Account Manager, you will have the end-to-end responsibility of the customer experience and growth of the key vendors assigned to you. Your role is to bring in the relevant assortment, design targeted promotions, and manage key vendors in our marketplace. Constant interface with the Commercial operations, Vendor experience & Marketing team.
Responsibilities
● Ensure continuous growth of our existing business by owning pricing and promotions strategy, working with marketing teams to improve product content and visibility; and managing stock availability by coordinating teams across the business to bring the product to the customer.
● Complete Sales performance of the 3c’s Categories, vendors, merchant management and monitoring of sales strategies with a view to increasing the Business unit’s Net Margin Position (NMP) & Gross Merchandise Volume (GMV).
● Customer acquisition through Value Offering, Sales Campaign Management, etc.
● Create and present strategic insights for the Business unit to gain alignment of major initiatives at multiple levels of the organization.
● Analyze & Present post – promotion analysis for retail and Marketplace, quantifying impact to brand and category.
● Define and optimize curation/assortment selection strategy for your portfolio ensuring relevance of selection/styling to optimize revenues and sales velocity.
● Support product and content creation process to increase assortment live.
● Plan and maintain constant stock availability.
● Trend Spotting: Should be able to identify broader trends and fill category gaps
● Build weekly marketing plan, contribute determining which products/subcategories will be promoted on website and through all marketing channels (Newsletters, Facebook, etc).
● Develop strong analytics to evaluate daily/weekly/monthly performance and optimize further marketing, pricing, and product selection.
Competencies Required
● Have the ability to prioritize key accounts
● Process Improvement Management
● Good understanding of P&L, and Cash-Flow Management
● Skilled negotiation & Value-based selling
● Experience negotiating bulk discounts, MOQs & Credit Terms
● Experience building partnership with strategic OEMs.
● Owner mentality and an entrepreneurial drive
● Proficiency in Microsoft Office (Word, Excel and Power -point) tools.
● Good verbal and written communication skills and presentation skills.
● Good problem-solving skills required
● Proven ability to manage multiple tasks simultaneously.
● Ability to work to deadlines and targets, can prioritize tasks under pressure.
● Tenacity to develop ideas independently and thrive in a fast- paced start-up environment is essential for success
● Company and customer expertise
● Strategic perspective
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders
