About Jumia:
Jumia believes that technology has the potential to transform everyday life in Africa for the better. Jumia was built to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.
Listed on the New York Stock Exchange (NYSE) in 2019, Jumia is the leading e-commerce company in Africa, operating in 11 countries. The Jumia platform consists of a marketplace, which connects sellers with consumers, a logistics service, which enables the shipment and delivery of packages from sellers to consumers, and a payment service, JumiaPay, which offers a safe and easy solution to facilitate online payment transactions. The company offers goods across a broad range of categories, such as phones and electronics, home appliances, fast-moving consumer goods, fashion and beauty.
What you will be doing:
The Outbound Manager directs the Outbound Operations to ensure accurate and timely picking/shipping processes of all orders with maximum efficiency. Ensure effective coaching methods throughout the outbound operations while maintaining all company rules, policies and procedures.
Key Result Areas
- Outbound Process and Team Management
- Successful daily shipment of customer orders in alignment with the predefined targets
- Zero-percentage error rate of customer orders
- Be accountable and responsible for all picking slips in circulation
- Ensure that all customers orders are picked and shipped within the applicable timelines
- Successful management, growth and development of the picking and packing team
- Drive and implement process optimization to ensure for maximum output
- Sufficient and successful management of the 3rd Party Logistics Service Provider
- Manage all resolve all picking errors within the predefined lead times
- Provide daily reporting on output
- Provide constructive insight and feedback if targets are not reached
- Responsible and managing of all customer shipping queries within an acceptable timeframe
What we are looking for:
- Bachelors. Degree (Logistics- supply chain,) or a good degree
- Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
- Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
- Minimum of 4 years FMCG, or warehouse management or order management experience
- Ability to, efficiently, deploy the workforce to meet deadlines across the Outbound operation.
- Prioritization of workflow of picking and packing teams to meet daily targets
- Optimize planning to maximize uses of resources.
- Experience with identifying deficiencies in the systems and processes and be able to identify and articulate changes that will improve the efficiency of the outbound operation.
- Performance-driven, ability to handle pressure and be able to meet strict deadlines.
- Attention to detail and high level of accuracy and precision.
- Self-organization, coordination, prioritization, follow up and problem-solving skills.
- Excellent communication skills (written and verbal)
- Assertive, confident, self-motivated and enthusiastic.
- Strong interpersonal skills and the ability to motivate staff.
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We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders
