About Jumia:
Jumia believes that technology has the potential to transform everyday life in Africa for the better. Jumia was built to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.
Listed on the New York Stock Exchange (NYSE) in 2019, Jumia is the leading e-commerce company in Africa, operating in 11 countries. The Jumia platform consists of a marketplace, which connects sellers with consumers, a logistics service, which enables the shipment and delivery of packages from sellers to consumers, and a payment service, JumiaPay, which offers a safe and easy solution to facilitate online payment transactions. The company offers goods across a broad range of categories, such as phones and electronics, home appliances, fast-moving consumer goods, fashion and beauty.
What you will be doing
The Platform Ops Associate role is to support and maintain the stability of Jumia's software systems at a country level. In this role, you will be responsible for ensuring compliance with the correct use of our software products and managing local users' on-boarding and off-boarding processes for manual processes. You will also be responsible for implementing and training users on newly developed and existing products, and promptly troubleshooting and possibly fixing any exceptional cases or issues that may arise within the existing software systems.
Key Responsibilities:
- Compliance
- Ensure compliance with the SOPs and compliance requirements as defined centrally by the operational excellence and internal control teams
- Propose changes to current SOPs and compliance requirements to improve efficiency
- Provisioning/de-provisioning on Jumia Software Products
- Prepare documentation and training materials for on-boarding and off-boarding of users for Jumia software products
- Conduct training sessions and tests for new users to ensure proper use of software products
- Implementation
- Prepare documentation and training materials for new product developments and train affected users
- Aid in checking new product development requests and testing new product developments before its launch
- Lead implementation of new product developments and request system improvements
- Troubleshoot and fix any systematic or exceptional issues with software products
- Troubleshooting
- Document issue existence and resolution using existing ticketing systems
- Flag issues affecting/blocking local business processes that require central changes
What we are looking for
- Degree in Information Technology, Computer Science, or a related field
- Understanding of computer hardware, software, and networking concepts
- Familiarity with Windows and macOS operating systems
- Project management and cross-team communication skills
- Strong knowledge in Python, HTML, SQL, CSS, Javascript, Google Suite, and MS
Office - E-commerce and IT operations experience
- Web development and help desk support experience
- Strong problem-solving and analytical skills
- Ability to explain technical concepts to non-technical users
- Eagerness to learn and adapt to new technologies
- Excellent communication skills, both verbal and written
- English proficiency
And even more for our Jumees:
- Access to Udemy for Business for an unlimited training experience
- Caring perks: private health insurance for self and family, life insurance, optional 3rd tier pension scheme, maternity and paternity leave etc.
- Fun at work: company events, fun team building activities
#LI-Onsite
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders
