It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
We're looking for someone who:
- Strong active listening skill and verbal communication;
- Good organisational and prioritisation skills;
- Is familiar with MS Office, especially Word and Excel;
- Relevant experience in online gaming, or online payment processing, is an advantage;
- Ability to multitask, and manage time;
- Friendly/empathetic;
- Previous experience in a call center or customer support role;
- Basic knowledge of Microsoft Office Suite;
- Excellent English language skills;
- Excellent knowledge of Finish and Swedish language.
What you'll be doing?
- Answer chats and emails to customers accurately and exceed their expectations within the target timescales;
- Provide excellent customer service on our Casino products in an expedient manner;
- Identify, research, and resolve customer issues;
- Be self-motivated and use your own initiative to be able to utilise available resources to improve knowledge and help customers;
- Work as part of a team to improve the overall performance of the Customer Service;
- Provide all CSR duties in Swedish and English;
- Proven problem-solving skills;
- High level of attention to detail;
- Ability and desire to deliver exceptional levels of Customer Service;
- Clear thinking and problem solving;
- Flexible and willing to work daily/evening shifts:
What do we offer?
- Knowledge-sharing culture;
- Competitive salary and bonuses.
About us:
Superbet is a tech & entertainment company founded in 2008, with the mission of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world.
The Group is present in 12 countries, in terms of operations or tech hubs, with the most important markets being Romania, Poland, Belgium, Serbia and Brazil.
In 2019, Superbet received €175 million strategic investment from Blackstone Inc., the world's largest private equity fund, to drive business growth and scalability.
As leaders in compliance and best practices, Superbet Group is member of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC).
