About Jumia:

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.


Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.


With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. 


Main Responsibilities

Operations Excellence  and Service Quality

  • Implement best practice fulfillment, distribution, on-demand and delivery operations
  • Drive business relationships with clients and prospects by exploring opportunities to sell full portfolio of Jumia Services
  • Manage quality of service being provided to all clients
  • Constantly improve and develop new internal processes
  • Make fast decisions in order to solve emergencies
  • Coordinate project management of all initiatives within your team
  • Undertake ad-hoc projects as required in the development of the company objectives

Team Management and Leadership

  • Recruit and manage the sales, fulfillment and logistics team
  • Scale the team and the processes to support the growth of the company
  • Create an unparalleled environment for employee development and happiness
  • Manage a fleet and 3PL providers + negotiate with 3PL providers
  • Scale the team and the processes to support the growth of the company

Operational and Financial Performance

  • Deliver measurable results linked to your business within designated region
  • Ensure regular reporting of the Operational performance, actions and results against targets
  • Ensure the quality of the measurement of selected KPIs
  • Manage and control Budget, including revenues and operational / capital expenditures
  • Ensure that all financial processes associated with each financial month, quarter and year end are executed

Required Skills & Qualifications

  • Excellent communication skills both written and verbal
  • Familiarity with working in a culturally diverse environment
  • Excellent People, Problem-solving, Negotiation, Time management and Coordination skills
  • Self-Driven and great independent follow-through Ability
  • Strong entrepreneurial skills, leadership, and drive
  • Demonstrated competency in data reporting and analysis
  • Relevant years of FMCG, E-Commerce or commercial experience
  • Ability to negotiate and communicate in flawless English, French, and/or Arabic
  • Experience in a mutinational Environment
  • Experience or high level of comfort in warehousing, logistics or on-demand
  • Experience of E-Commerce Best practices

We Offer 

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

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