About Jumia:

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

 

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

 

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. 

 

Responsibilities:

  • Lead key projects across to ensure customer experience levels are optimized and are best-in-class across our markets; positioning Jumia as the preferred destination on-demand services
  • Develop a thorough understanding of customer experience enhancements required at country and functional leadership level; undertake feasibility assessments and where relevant, roll out through clearly defined project milestones
  • Manage the end-to-end customer journey from order placement to order delivery by implementing cross-country SOPs and decision trees
  • Ensure regular audit and quality control touchpoints are undertaken to ensure continuous improvement of customer experience

Skills:

  • Demonstrated ability to problem-solve and deep-dive on complex challenges; leveraging on data as a key parameter for decision-making
  • Stellar project management and execution skills to navigate project milestones end to end
  • Strong influencer, leveraging on clear and concise communication (both verbal and written) to manage relevant stakeholders across multiple functions and markets

Qualifications:

  • A Bachelor’s degree in business management, engineering or social sciences
  • 1- 3 years of operations experience in a similar capability; with core expertise in project management  

We Offer 

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

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