We are looking for a talented Client Service Senior Analyst for the YouGov Sport media team who brings strong analytical skills, balanced with robust project management and first-class communication skills.
The Role:
- You will ensure high levels of service for existing YouGov Sport media clients, acting as a dedicated point of contact, and bringing in specialists where needed.
- You will be accountable for efficient and effective management of client deliveries – ensuring best guidance and expectation setting from initial brief through to final deliverable.
- You will thoroughly understand the media and commercial landscape of sport to better service YouGov Sport clients
- You will provide first class analysis of media data, to present bespoke insight reports to clients.
- You will work alongside the Commercial and Reporting teams to ensure that media research deliverables are optimal from a client perspective, delivering clear commercial value.
Key Responsibilities
- Build strong relationships with clients to deliver on planned contractual deliverables and ad hoc requests.
- Communicate regularly with clients to understand their challenges and support the commercial conversations.
- Proactively manage the briefing of client media projects into data procurement team, specifically to ensure that the scope of works and brief are clear in relation to deliverables and timing
- Gather and consolidate media data from a range of sources, understanding when and how to accurately extrapolate findings to support broader insights.
- Analyse media data sets in a way that unearths relevant and impactful insights for clients.
- Work with Reporting team to ensure projects are delivered on time and monitor progress against deadlines.
- Manage expectations of clients in relation to delivery of projects
- Act as the last line of defence before reports are sent to clients, ensuring data looks right and commentary is insightful.
- Manage and deliver ad hoc requests providing first class analysis and insight reports
- Manage the smooth transition of new clients into YouGov Sport, working with them to harmonise reporting and commercial impact
- Manage the client dashboard including set up, access requirements and demonstration/training of functionality
- Understand client’s strategy to ensure that existing solutions meet their needs and identify opportunities to upsell additional YouGov solutions through product knowledge
- Line management of junior team members, with analytical expertise and a growing interest in client management.
Qualifications
What do I need to bring?
- Strong passion for competitive sport as a fan
- You will have excellent client focus and handling skills allied to an appreciation for a client’s objectives and point-of-view.
- Your ability to deliver results, meet deadlines and manage time effectively will be apparent in your career.
- Analytical skills with ability to interpret data.
- Excellent communication and interpersonal skills and ability to interact as part of a team.
- Experience of leading, motivating, training and developing other team members
- Management of projects across cross-functional teams.
- Strong initiative and influencing skills
- Ability to multi-task with strong organisational and project management skills.
- A focus on client deliverables with meticulous attention to detail.
- Ability to write and present key themes clearly and concisely.
- Strong ability in MS Excel and PowerPoint is essential
- Fluent written and spoken English
- Proficiency in other languages also desired, but not essential.
Company Description and Culture
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 24 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
